Frequently Asked Questions
Got questions? No worries, fellow PRYTK...
From sizing secrets to shipping wonders,
Dive into our FAQ realm and quench your curiosity!
Frequently Asked Questions About Caring
FAQ
What is my right size?
For precise measurements, refer to our detailed size guide provided in each product description.
What are the washing instructions?
To keep your clothes looking vibrant and long-lasting, gentle machine-wash or hand-wash is recommended. It will preserve the colors and fabric, ensuring that your garments stay fresh. With a little extra care, they will remain as fresh and lively as the memories made during your travels. Happy washing!
What are the drying instructions?
After their wash, let your clothes breathe the fresh air! Air drying is the key to maintaining their cozy charm. We highly discourage dry cleaning - these garments are made for the free-spirited traveler, not the rigid constraints of chemicals. Go on the eco-friendly way, and your clothes will thank you with unmatched comfort on your travels. Let it Hang!
What are the ironing instructions?
When it comes to ironing, treat your clothes with the utmost care. Avoid ironing directly over the vibrant prints; they’re the soul of your travel story, after all! Gently maneuver around the artwork, preserving its brilliance. A little extra attention ensures your garments are not just wrinkle-free but also a statement of your unique journey.
How do our new drops work?
Our new drops are a thrilling treasure hunt! Stay closely connected to our journey and follow the trail on Instagram. The moment our latest creations are revealed, they’re ready to be claimed and carried on your travel adventures. Let your wardrobe mirror your wanderlust!
Frequently Asked Questions About Delivery
FAQ
Where do we deliver?
Our deliveries spread their wings far & wide, embracing every corner of the vibrant tapestry of Bharat (India). From the snow-capped peaks of the Himalayas to the sun-kissed beaches of Kerala, our packages navigate the diverse landscapes, reaching every dreamer & wanderer across this incredible land. Your next adventure awaits, no matter where your compass points!
Where is my order shipped from?
Your order begins its journey from the metropolitan city of Chennai. From our dedicated fulfillment center here, every package is carefully prepared, infused with the spirit of travel, makes its way to your doorstep, ready to meet its destined explorer.
What are the delivery charges?
We provide cost-effective shipping for every order placed with us, regardless of your location in Bharat(India). If your order is below ₹700, you will incur a shipping charge of ₹50. If your order ranges between ₹700 and ₹1999, a shipping fee of ₹100 will be applicable. However, if your order amount exceeds ₹1999, you can enjoy free shipping.
Do you have a store pickup option?
At the moment, our treasures can't be collected in person, but worry not, it's just a click away! Our products are exclusively available for delivery through our reliable courier service. Your chosen pieces will be meticulously packed and swiftly dispatched, ensuring that your favorite finds are delivered right to your doorstep, wherever you are!
When can I expect my delivery?
Once you've chosen your travel companions, our dedicated team sets sail on your behalf within 1-3 days of your order. From there, allow the winds of anticipation to carry your package to you. Please be patient and give us 5-7 business days to ensure your order safely reaches your doorstep. Rest assured, your carefully selected pieces will soon be in your hands!
Why is my order not shipped after it is confirmed?
Occasionally, unforeseen tides can delay our ships, causing temporary hold-ups in your order's journey. Please understand that these are challenges beyond our control, but rest assured, your confirmed order is our commitment. We're diligently working to ensure every order sails smoothly to its destination, even when the seas get a bit rough.
Why is my order not delivered after the mentioned date?
In the vast expanse of shipping routes, unforeseen obstacles can occasionally reroute our deliveries, causing delays beyond our control. If your order sails past its expected arrival date due to these navigational challenges, rest assured, we're here to chart a new course. Contact us, we will swiftly navigate and ensure your order reaches you!
Which courier service do we use?
We believe in customization even in our delivery services. Depending on your location, we entrust your precious orders to the capable hands of Blue Dart, Delhivery, or Ekart logistic services. These trusted partners ensure your packages reach you swiftly, no matter where your travels take you. Your satisfaction is our priority, and our diverse courier network guarantees a seamless delivery experience!
Frequently Asked Questions About Orders
FAQ
How do I confirm my order status?
Rest easy, PRYTK! Once you've placed your order, we'll swiftly confirm it, assigning you a unique order number, your ticket to anticipation. Keep an eye on your inbox; we've sent you an email packed with essential details, including your tracking information and the estimated arrival time. For a seamless expedition, ensure to peek into your spam folder - sometimes our messages love to wander there!
I cannot place an order online!
If online ordering feels like uncharted territory, fret not. Glide into our Instagram DMs, where our friendly crew awaits. Just share the product you desire and your shipping details, and voila! Your order will set sail swiftly, all from the comfort of a conversation. Personalized service, just a message away!
Can I cancel my order?
All orders can be canceled within 1 hour of placing them. We will look to fulfill this order at the earliest.
Can I change my delivery address?
Flexibility is our forte! You can tweak your delivery coordinates as long as your order is in the “Unfulfilled” status. Once the order's AWB (Air Waybill) sets sail with your address, it anchors securely, ready to reach you. Ensure your details are shipshape before the adventure begins!
I won't be home to accept my order. What should I do?
Planning a grand adventure? No worries! Arrange for a delivery destination where a friendly face can welcome your order. If you anticipate an empty home, drop us an Email. We'll pause the expedition until you're back, ensuring your treasures never embark on an unexpected journey of their own. Safe travels!
I have received a faulty/damaged product. What do I do?
Received a bumpy start to your journey? Fear not! Just drop us an email at contact@paryatak.co along with your order number and snapshots showcasing the issue. Our vigilant team will swiftly swing into action, recalling the faulty item to the warehouse. A pristine replacement will be jet-setting its way to you in no time!
My order has an incorrect/missing item. What do I do?
Navigating a missing piece in your order? Don't worry; we've got this covered! Just shoot us an email at contact@paryatak.co with your order number and some snapshots showcasing the hiccup. Once confirmed, our team will swiftly recall the incomplete item to the warehouse. A brand-new replacement will then embark on its journey to join your order!
Frequently Asked Questions About Exchanges
FAQ
Can I exchange an item?
Yearning for a different travel tale? We've got you covered! You can take an exchange adventure within 5 days of receiving your treasure trove. Just pen down your request to contact@parytak.co and our team will handle the rest.
However, to maintain the sanctity of our products, we'll conduct a quality check. To ensure a smooth exchange, please ensure the items are in their original state, complete with all tags. Remember, your journey with us should be as pristine as a freshly discovered destination!
How do I initiate an exchange?
Initiating an exchange is a breeze! Simply drop an email to our stellar customer support team, and within 24 hours, they’ll guide you on the path to seamless exchange.
Once you receive the signal, pack your items with care, like you're preparing for a grand voyage. Ship them back to our fulfillment center, and let the exchange journey begin!
Do I have to ship the order myself?
Certainly! When initiating an exchange, you're in command of your shipment. After communicating with our customer support team and receiving the necessary instructions, it's your responsibility to send back the items. Just like a captain navigating through the seas, ensure your package sails smoothly to our fulfillment center. Your proactive approach ensures a swift and efficient exchange process.
How long does it take for the exchange to take place?
The exchange process begins as soon as we receive your returned item. We value your time and aim to ensure a smooth exchange within 7-10 business days. Please remember that exchanges can be initiated within 5 days of your purchase. Once you receive confirmation from us, you can expect your new item to set sail on its journey to you soon. Your patience is appreciated as we work diligently to provide you with the best service.
Can I return the product for a refund?
We understand your concern about returning products, but due to our limited production quantities, we do not offer a return policy, and all orders are considered final. We aim to provide unique items to our customers, and your understanding is appreciated. If you have any specific concerns or inquiries, please feel free to email us at contact@paryatak.co and our dedicated team will be delighted to assist you further.
Frequently Asked Questions
FAQ
Can I get a GST receipt for my order?
Yes, simply drop in an email to contact@paryatak.co and the team will facilitate a GST invoice against your order.
Can I get a custom made design for myself?
For custom orders, kindly drop us a DM on instagram & the team will reach out to you shortly.
Where are you located?
We work while traveling, but we have a pickup point in Indore, MP. It is also our sweet home! Open from 11.30 am to 8.30 pm, all 7 days.
My transaction has failed. What do I do?
If you have received an order confirmation email and a follow-up email mentioning that your transaction has failed, do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy.
What are the contact channels?
Email - contact@paryatak.co
Whatsapp - +91 913 103 8101