Return, Exchange, Refund & Cancellation Policy

Last updated: 27 September 2026

At Paryatak Travel Shop, we want returns, exchanges, refunds, and cancellations to be simple and transparent.

Shipping is free on all Paryatak orders, with no minimum order value. Likewise, eligible returns are also free.

This policy applies to purchases made directly through paryatak.co unless different terms are clearly stated for a particular product, offer, or service.

Returns

You may request an eligible return within 5 calendar days of delivery.

A return request is considered submitted when you contact us through our return form, email, or WhatsApp within the applicable return period.

Submitting a return request does not automatically mean that the return has been approved. The product must meet the eligibility requirements stated below.

What Can Be Returned?

Eligible returns may be requested for reasons including:

  • Wrong size ordered

  • Size or fit issue

  • Wrong colour ordered

  • Wrong quantity ordered

  • Product received damaged

  • Product received defective

  • Incorrect product delivered

  • Incorrect size or colour delivered

  • Product materially different from its description or listing

  • Missing item or component

  • Tampered package

We do not accept returns simply because you changed your mind or no longer want the product.

Return Eligibility

Unless the return is for a product that arrived damaged, defective, incorrect, or incomplete, the returned product must be:

  • Unused

  • Unwashed

  • Unaltered

  • Unworn, except for trying on apparel for size or fit

  • Free from stains, odours, dirt, or signs of use

  • Free from damage caused after delivery

  • Returned with its original tags and labels

  • Returned with all accessories and components supplied with it

  • Returned with applicable original product packaging

The outer shipping or courier bag is not required.

Your order number or other proof of purchase must be provided so that we can identify the order.

Free Returns

Eligible returns to Paryatak are free.

Where reverse-pickup service is available, Paryatak will arrange the return pickup at no charge to you.

If reverse pickup is unavailable for your location, we may ask you to send the product using a reasonable trackable courier or registered post. Where we specifically ask you to self-ship an approved eligible return, the reasonable return-shipping cost will be reimbursed upon submission of the courier receipt or other acceptable proof of dispatch.

There is:

  • No original shipping deduction

  • No return-shipping deduction

  • No reverse-pickup fee

  • No handling fee for an approved eligible return

Please submit your return request before sending a product to us so that we can provide the appropriate return instructions.

The return facility address will be shared after your return request is approved, only where self-shipping is required.

How to Request a Return

You can request a return through:

Email: contact@paryatak.co
WhatsApp: +91 91310 38101
Website: Paryatak return request form, where available

Please provide:

  • Your order number

  • Your name

  • Registered phone number

  • Registered email address

  • Product being returned

  • Reason for the return

  • Preferred resolution

  • Relevant photographs or videos where required

We normally respond to return requests within 48 hours.

Exchanges

Eligible products may be exchanged within the same 5-calendar-day return period.

Exchanges may be requested for:

  • Size

  • Colour

  • Another eligible product

  • Incorrect product delivered

  • Damaged product

  • Defective product

For customer-requested size, colour, or product exchanges, one exchange per item is permitted.

Eligible exchange pickup and replacement shipping are free.

If the requested replacement is unavailable, you may choose an eligible refund or store credit.

If you choose a different product and there is a price difference, you must pay any additional amount before dispatch. Where the replacement costs less, the applicable difference will be refunded or adjusted as appropriate.

Damaged, Defective, Incorrect or Missing Products

Please inspect your order after receiving it.

Visible damage, incorrect products, missing items, missing components, or obvious manufacturing defects should be reported to us within 24 hours of delivery so that we can investigate the issue promptly.

When submitting a claim, please provide:

  • Order number

  • Customer name

  • Registered phone number

  • Registered email address

  • Clear photographs of the product

  • Photographs of the package where relevant

  • Description of the problem

An unboxing video is helpful but is generally not compulsory.

For claims involving a missing product or missing item from the package, we may require an unboxing video or equivalent reliable evidence to verify the claim.

Once an eligible claim is verified, you may choose from the remedies available for the particular case, which may include:

  • Replacement

  • Exchange

  • Refund

  • Store credit

Paryatak will cover all eligible pickup and shipping costs for such claims.

Minor Product Variations

Minor differences resulting from photography, screen settings, printing processes, manufacturing batches, material characteristics, or normal production tolerances are not automatically considered defects.

A product will be treated as materially different where the difference is substantial enough that the delivered item does not reasonably correspond with the product ordered or advertised.

Defects Discovered Later

Defects discovered after the normal return period will be considered defects where an applicable product warranty covers the issue or where required under applicable law.

The following are not considered manufacturing defects:

  • Damage caused by improper washing

  • Improper storage

  • Accidental damage

  • Misuse

  • Normal wear and tear

  • Failure to follow product-care instructions

Quality Inspection

Once the returned product reaches our return facility, it will normally be inspected within 1–3 business days.

Depending on the type of return, we may check:

  • Overall product condition

  • Signs of use or wear

  • Signs of washing

  • Stains or odours

  • Tags and labels

  • Product packaging

  • Accessories and components

  • Applicable complimentary items

  • Whether the returned product matches the original order and return request

A refund, replacement, or exchange may be processed once the return passes the applicable inspection.

Borderline cases may be reviewed manually.

Returns That Do Not Pass Inspection

If a returned product does not meet the return requirements, we may decline the refund or exchange.

Examples include products that have been:

  • Used beyond reasonable fitting

  • Washed

  • Altered

  • Damaged after delivery

  • Stained

  • Returned with missing essential components

  • Substituted with another product

We will contact you if a return does not pass inspection.

A rejected returned product may be held for up to 7 days while the matter is resolved or further instructions are provided.

Lost Returns

Paryatak-Arranged Pickup

Once an eligible return has been successfully collected by a courier arranged by Paryatak, you will not be held responsible if the package is subsequently lost in transit.

Where the loss is confirmed, the applicable refund or replacement will normally be processed within 5–7 business days.

Self-Shipped Returns

Where you self-ship a return using a courier not arranged by Paryatak, please use a reliable, trackable service and retain the receipt and tracking information until the return is completed.

Responsibility for a package lost before reaching our return facility may remain with the sender and the selected courier, except where otherwise agreed by Paryatak.

Refunds

Approved refunds will normally be issued to the original payment method.

Where refunding the original payment method is unavailable or impractical, we may use another appropriate method such as:

  • UPI

  • Store credit

For Cash on Delivery orders, eligible refunds may be issued through UPI or store credit according to the available options.

Paryatak store credit does not expire unless different terms were clearly communicated when the credit was issued.

Refund Amount

For an approved full return, the eligible refund will ordinarily be the full amount actually paid for the returned product.

There are no deductions for:

  • Original standard shipping

  • Reverse pickup

  • Eligible return shipping

The refund amount may be adjusted where:

  • A partially returned promotional order no longer qualifies for the original discount

  • An essential component or accessory supplied with the product is not returned

  • Another adjustment was clearly disclosed as part of the original offer

Refund Timeline

The refund-processing timeline begins after the returned product passes inspection and the refund is approved.

Paryatak will normally initiate an approved refund within 3–5 business days.

After initiation, your bank, card issuer, UPI provider, or payment provider may require an additional 1–3 business days, or longer in some cases, to reflect the amount.

If you have not received the refund within 10 business days after we confirm that it has been initiated, please contact us.

Replacements and Exchanges

After the returned product passes inspection, an approved replacement or exchange will normally be dispatched within 2–4 business days.

Depending on the product and nature of the claim, Paryatak may either:

  • Wait until the original product reaches our return facility; or

  • Process the replacement earlier after sufficient verification.

All replacements and exchanges remain subject to product availability.

Personalized and Custom Products

A personalized product includes products specifically created or modified using:

  • Customer names

  • Customer-provided text

  • Customer-provided photographs or images

  • Custom measurements

  • Customer-requested alterations

Personalized products cannot be returned or exchanged for customer-choice reasons.

However, if a personalized product is delivered incorrectly, damaged, or defective, you may request an appropriate replacement, return, or other remedy.

Made-to-Order Products

A standard Paryatak product does not become non-returnable merely because it is manufactured or fulfilled after an order is placed.

Standard made-to-order Paryatak products remain subject to the applicable return and exchange conditions of this policy.

Discounted Products and Offers

Regular Discount Codes

Products purchased using certain promotional or special discount codes may be eligible for a return only where they are damaged, defective, or incorrect.

Any special restriction will be disclosed as part of the applicable offer before purchase.

PRYTK E-Perk

Receiving the PRYTK E-Perk discount does not remove normal return, exchange, replacement, or refund eligibility.

Orders using PRYTK E-Perk remain subject to the standard conditions of this policy.

Automatic Discounts, Combos and Packs

Orders receiving automatic discounts through combos, packs, sets, or multi-buy offers remain eligible under this policy.

Individual eligible products may be returned where applicable.

If returning part of an order means that the remaining products no longer qualify for the original quantity or combo discount, the order may be recalculated using the price that would have applied to the retained products.

The resulting difference may be adjusted against the refund.

Final Sale and Non-Returnable Offers

Certain products or promotions may occasionally be identified as Final Sale or Non-Returnable.

Where this applies, the restriction will be clearly disclosed before purchase as part of the applicable offer or product information.

Final-sale status does not remove your right to contact us where a product is:

  • Incorrect

  • Damaged

  • Defective

  • Materially different from what was ordered

Digital Products

Digital and downloadable products cannot ordinarily be returned after delivery, download, or access has been provided.

However, please contact us if:

  • You received the wrong digital product

  • The file is corrupted

  • The supplied download link does not work

  • You were charged more than once for the same product

  • The product is materially different from what was represented

Depending on the issue, we may provide corrected access, a replacement file, a refund, or another appropriate resolution.

Tampered or Damaged Packages

If your package appears visibly damaged, opened, resealed, crushed, or tampered with before opening:

  1. Refuse delivery where reasonably possible.

  2. Photograph the unopened package.

  3. Record a video before opening it where possible.

  4. Contact Paryatak immediately.

Please report visibly tampered packages within 24 hours of delivery.

Retaining the packaging and relevant photographs or videos may help us investigate the claim with the courier.

Complimentary Products and Free Gifts

Where a complimentary product or free gift formed part of an entire order being returned, we may require the complimentary item to be returned with the order.

For a partial return, you will not ordinarily be required to return an unrelated complimentary item unless the terms of the offer specifically require it.

Where a complimentary item was conditional on purchasing or retaining particular products, the applicable promotional terms may be used when recalculating the refund.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided the order has not already entered production or been dispatched.

Cancellation requests can be made through:

  • contact@paryatak.co

  • WhatsApp at +91 91310 38101

  • Your website account, where the cancellation option is available

A cancellation becomes final after it is confirmed by Paryatak.

Orders cannot ordinarily be cancelled after they enter production.

Orders cannot be cancelled after dispatch. After delivery, any eligible request will be handled under the applicable return provisions of this policy.

There is no cancellation fee for an approved cancellation.

An approved cancellation will receive the applicable full refund.

Cancellation by Paryatak

In rare circumstances, Paryatak may cancel an order because of:

  • Product unavailability

  • Product discontinuation

  • Payment issues

  • Invalid or incomplete delivery details

  • Suspected fraudulent activity

  • Fulfilment limitations

  • Other circumstances preventing us from completing the order

Where Paryatak cancels a paid order, the amount collected for the cancelled order or product will be refunded in full.

We normally initiate such refunds within 1–5 business days, depending on when and why the order was cancelled.

Refused or Undeliverable Orders

Our delivery partners may make multiple attempts to deliver an order. In most cases, up to three delivery attempts may be made before the shipment is returned to origin.

If a prepaid order is refused or cannot be delivered and is returned to us, the eligible amount will normally be refunded after the returned package reaches us.

Where delivery fails because of an incorrect or incomplete address or contact information, the order may be returned and refunded after it reaches us.

A returned-to-origin order will normally not be automatically re-shipped. You may place a new order if you still wish to purchase the product.

Repeated deliberate refusals, fraudulent ordering activity, or misuse of free shipping may result in restrictions on future orders or payment options.

Return Abuse and Fraud

To keep free shipping and free returns sustainable for genuine customers, Paryatak may reject claims where there is reasonable evidence of:

  • Product substitution

  • Returning a different product

  • False damage or defect claims

  • Deliberate product damage

  • Counterfeit products being returned

  • Repeated unreasonable misuse of the return process

  • Fraudulent activity

  • Abusive, threatening, or unlawful conduct connected with a claim

In serious or repeated cases, we may restrict future returns or orders.

Nothing in this section limits genuine rights available to customers under applicable law.

Contact Us

For questions about a return, exchange, replacement, refund, or cancellation:

Paryatak Travel Shop

Email: contact@paryatak.co
Phone: +91 91310 38101
WhatsApp: +91 91310 38101

Address:
197 A Silver Oaks Colony
Chanakyapuri, Annapurna Road
Indore, Madhya Pradesh – 452009
India

The return-facility address is provided separately after an eligible return is approved.

Grievance Redressal

For unresolved consumer grievances, you may contact our Grievance Officer:

Grievance Officer: Parag Phadnis
Designation: Founder - Paryatak Travel Shop
Email: contact@paryatak.co
Phone: +91 91310 38101
Address: 197 A Silver Oaks Colony, Chanakyapuri, Annapurna Road, Indore, Madhya Pradesh – 452009, India

Consumer grievances will ordinarily be acknowledged within 48 hours and addressed within the period required under applicable law.

Nothing in this policy is intended to limit any statutory rights or remedies available to a consumer under applicable Indian law.